We, at Fragments Identity, would like to thank you for your interest in our custom designed furnishings and collections. Since 1987 we have strived to create special furnishings and details for the home with thorough attention to design and quality. Below, please find an overview of FAQs and policies.
The FI Team
We use Fedex ground for all of our smaller furnishings such as textiles and small ottomans. Larger furniture pieces such as chairs, large ottomans and sofas are shipped white glove/blanket wrap service via a reputable transporter. Please allow 7-10 days for processing orders plus shipping time for in-stock items. For in-stock larger pieces shipping white glove service, allow 2-3 weeks for transport scheduling plus shipping time. For custom made-to-order and out-of-stock items, allow up to 6 weeks for production plus shipping time. Please contact us if special shipping requirement is needed.
Our Return/Exchange Policy...
Stocked Textiles (pillows that are currently made and in stock):
We offer refunds, exchanges or company credit for future purchases. The three options are accepted within 14 days of delivery. Contact Fragments Identity to receive a return authorization number prior to returning. All items eligible for return must be returned un-used and in original packaging as delivered. Buyer is responsible for all ship to and return shipping fees and a 15% re-stocking fee.
NOTE: all non-stock, made to order or special order items are non-returnable or refundable
Vintage & Antique Furnishings that are in stock:
We do not offer refunds for vintage and antique furnishings, however we do offer company credit within 14 days from delivery good toward any future purchases. All eligible items must be returned in as delivered condition and packaging. Customer is responsible for all ship to and return shipping fee's plus a 25% re-stocking fee.
All made-to-order, custom order or special order sales are final and non-returnable.
All orders are inspected prior to shipping, please inspect your order when delivered. Notify Fragments Identity within 24 hours of any undisclosed damage that may have occurred through the shipping process.
Order cancellation is accepted within 24 hours from order placement for made to order, custom, special order products. Cancellation of in-stock orders are accepted up to 36 hours prior to shipping. All cancellations require customers notification of request to cancel via e-mail to Fragments Identity, and must receive authorization code to cancel order.
All payments can be made securely via Authorize.net through our online shopping cart. We accept major credit/debit cards including Visa, Mastercard, Discovery and American Express. Order verification and credit approval required prior to order processing and shipping.
Information That We Collect...
In running and maintaining our website we may collect and process the following data about you:
Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data. Information provided voluntarily by you. For example, when you register for information or make a purchase. Information that you provide to us when you communicate with us by any means.